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Job Opening: Software Support Specialist

Job Opening: Software Support Specialist

ABOUT SOLAB

30 years of experience but as dynamic as a start-up, Solab is one of the longest established IT services, business training & software development companies in Scotland. Based in Aberdeen, we bring knowledge, experience and expertise to the market and we proudly celebrated our 30th anniversary this year.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!

THE ROLE

Solab are looking for an experienced Software Support Specialist to join our Onboard Tracker Implementation and Data teams. The successful candidate will be assisting with overall Project Support, working with our team to resolve any support tickets for clients, and also any additional Testing and Software Administrative tasks that may arise.

JOB TYPE

Full time, part time and permanent

 


SENIOR SOFTWARE PRODUCT MANAGER/BUSINESS ANALYST

Click the image to download the full job spec!

KEY RESPONSIBILITIES WILL INCLUDE:

SOFTWARE & IMPLEMENTATION SUPPORT

  • Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
  • Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
  • Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
  • Administrative support for the Implementation and Data Teams.
  • Minute taking and creation of action task lists during both internal and client meetings.

SOFTWARE TESTING

  • Supporting the Development and Implementation Team in testing new system functionality.
  • Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
  • Scope client requirements and create ‘user stories’ for Development Team.

SKILLS AND EXPERIENCE

ESSENTIAL:

  • Have experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
  • Be highly IT literate and confident in picking up new systems and processes.
  • Database experience.
  • Highly organised and excellent attention to detail.
  • Professional, friendly, and approachable with a can-do attitude.
  • Strong Excel Skills
  • Software testing experience
  • Ability to manage own workload.
  • Enjoys working part of a team.

ADVANTAGEOUS:

  • High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
  • Power BI Skills/Experience
  • Have a background in client facing roles
  • Experience in a software production environment
  • Knowledge of Microsoft DevOps and Agile methodologies
  • Software Business Analysis experience

BENEFITS

  • Flexible Working Hours
  • Potential Hybrid / Work from Home Opportunities
  • Team/Social Nights & Events
  • Gain training and skills in a fast moving and vibrant software company
  • Casual dress policy

SOUND LIKE YOU? APPLY TODAY!

You must have a right to work in the UK and there will be no sponsorship for this position.

Send your CV and a cover letter that makes you stand out to [email protected]

Job Opening: Senior Software Product Manager/Business Analyst

Job Opening: Senior Software Product Manager/Business Analyst

ABOUT SOLAB

30 years of experience but as dynamic as a start-up, Solab is one of the longest established IT services, business training & software development companies in Scotland. Based in Aberdeen, we bring knowledge, experience and expertise to the market and we proudly celebrated our 30th anniversary this year.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!

THE ROLE

The Senior Software Product Manager/ Business Analyst will support the founders to shape the product vision and strategy, take new product and enhancements from conception to launch and oversee future product design for our fast growing SaaS based, multi-tenant software platform.

Working with our clients, implementation teams and developers you will research markets, generate ideas, collaborate, co-ordinate and commercialise.

 


SENIOR SOFTWARE PRODUCT MANAGER/BUSINESS ANALYST

 

SKILLS AND EXPERIENCE:

MINIMUM

  • 3 years of Software Product Management/BA experience with proven success
  • Have excellent Agile software life cycle experience
  • Have strong analytical and software skills
  • Excellent communication, interpersonal & presentation skills
  • You must have excellent English skills, both oral and written and a relevant IT or Product Management Business Degree / experience
  • Be adaptable and have a ‘can do’ attitude

ADVANTAGEOUS

  • Domain knowledge of Energy, Marine, Renewables or highly regulated industries
  • Knowledge of offshore certification, competence and personnel logistics planning
  • Database and PowerBI skills
  • Previous experience in a SaaS software role
  • Wireframe production
  • Microsoft Azure Devops
  • Based in North East Scotland

TRAITS:

  • A strong work ethic and desire to complete works to a high standard
  • Must enjoy deep-diving into technical topics, sharing your knowledge with co-workers and the community
  • A quick and keen learner of new technologies and tools
  • Effective interpersonal communication and strong problem solving skills – excellent at communicating to external and internal teams
  • Strong attention to detail and task ownership skills
  • Capable of quickly learning business processes
  • Enjoy working and socialising in a team

COMPETENCIES:

  • Strong communication, business and technical skills that allow you to liaison with sales, marketing and technology teams as well as customers, users and management
  • Problem solving and analytical thinking skills with the ability to approach problems logically and systematically
  • Well-organised and a self-starter, having the ability to work independently or as part of a team
  • Understands the business implications of decisions, the capabilities and limitations of technology
  • Ability to distil abstract ideas into detailed requirements

DUTIES:

  • Collaborate to determine customer/business needs and desires
  • Distil feature ideas from epics into user stories, collaborating with technology teams to determine acceptance criteria
  • Maintain and prioritise backlog
  • Collaborate with UX/UI designers to design and prototype new products and features
  • Provide knowledge and understanding of product and feature goals to technology teams while they develop and test to your designs
  • Provide knowledge and understanding of product and feature to other stakeholders
  • Work alongside technical writers to create high quality documentation
  • Contribute to product vision and roadmap
  • Accept/sign-off stories
  • Define non-functional requirements

EXPERIENCE:

  • Working in a collaborative Agile environment with multi-disciplined teams
  • Canvassing users and customers for feedback
  • Defining features and distilling them into requirements, such as epics and user stories, and defining acceptance criteria
  • Experience with defining and building software products

APPLY TODAY!

You must have a right to work in the UK and there will be no sponsorship for this position.

Send your CV and a cover letter that makes you stand out to [email protected].

 

Job Opening: Power BI Software Consultant

Job Opening: Power BI Software Consultant

 

About Solab

30 years of experience but as dynamic as a start-up, Solab is one of the longest established IT services, business training & software development companies in Scotland. Based in Aberdeen, we bring knowledge, experience and expertise to the market and we proudly celebrated our 30th anniversary this year.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!

 

The Role

The Power BI Software Consultant will create standardised datasets, reports and dashboards from our SaaS based, multi-tenant software platform.

Working with our implementation team and developers you will create robust and sustainable datasets for use by multiple clients. You’ll also work with our clients to understand their requirements, generate ideas, collaborate and bring new ideas to commercialise and market.


Power BI Software Consultant

Skills & experience:

Minimum:

  • 3 years of Power BI Desktop Experience including DAX and Power Query/M Language
  • Experience as a database Administrator including the ability to work with SQL
  • Have strong analytical and software skills
  • Excellent communication, interpersonal & presentation skills
  • You must have excellent English skills, both oral and written and a relevant IT or Product Management Business Degree / experience
  • Be adaptable and have a ‘can do’ attitude

Advantageous:

  • Experience of power bi embedded in a multi-tenanted environment
  • Experience of dataflows
  • An understanding of Data Governance
  • Domain knowledge of Energy, Marine, Renewables or highly regulated industries
  • Knowledge of offshore certification, competence and personnel logistic planning
  • Microsoft Azure Devops
  • Based in North East Scotland

Traits:

  • A strong work ethic and desire to complete works to a high standard
  • A quick and keen learner of new technologies and tools
  • Methodical and aware of the sustainability of their output
  • Effective interpersonal communication and strong problem solving skills – excellent at communicating to external and internal teams
  • Strong attention to detail and task ownership skills
  • Capable of quickly learning business processes
  • Must enjoy deep-diving into technical topics, sharing your knowledge with co-workers and the community
  • Enjoying working and socialising in a team

Competencies:

  • Strong communication, business and technical skills that allow you to liaise with sales, marketing and technology teams as well as customers, users and management
  • Problem solving and analytical thinking skills with the ability to approach problems logically and systematically
  • Well-organised and a self-starter, having the ability to work independently or as part of a team
  • Understands the business implications of decisions, the capabilities and limitations of technology
  • Ability to distil abstract ideas into detailed requirements

Duties:

  • Identify report and dashboard requirements
  • Consolidate multiple requirements into standard datasets
  • Apply consistent methodology to datasets
  • Create quality documentation
  • Work with business stakeholders to identify issues to future proof datasets
  • Collaborate to determine customer/business needs and desires
  • Distil feature ideas from epics into user stories, collaborating with technology teams to determine acceptance criteria
  • Maintain and prioritise backlog
  • Collaborate with UX/UI designers and prototype new products and features
  • Provide knowledge and understanding of product and feature to other stakeholders
  • Work alongside technical writers to create high quality documentation
  • Contribute to product vision and roadmap
  • Accept/sign-off stories
  • Define non-functional requirements

Experience:

  • Working in a collaborative agile environment with multi-disciplined teams
  • Canvassing users and customers for feedback
  • Experience with defining and building software products

Benefits

  • Flexible Working Hours
  • Potential Hybrid / Work from Home Opportunities
  • Team/Social Nights & Events
  • Gain training and skills in a fast moving and vibrant software company

 

APPLY TODAY!

You must have a right to work in the UK and there will be no sponsorship for this position.

Send your CV and a cover letter that makes you stand out to [email protected].

Job Opening: Software Support Specialist

Job Opening: Software Support Specialist

About Solab

30 years of experience but as dynamic as a start-up, Solab is one of the longest established IT services, business training & software development companies in Scotland. Based in Aberdeen, we bring knowledge, experience and expertise to the market and we proudly celebrated our 30th anniversary this year.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!

 

The Role

 

The Software Support Specialist will sit within the Onboard Tracker Implementation team – assisting with Project Support, Support tickets and Software administrative tasks. A full role and person specification is provided overleaf.

 


Software Support Specialist

Key responsibilities will include:

SOFTWARE & IMPLEMENTATION SUPPORT

  • Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
  • Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
  • Assist the Implementation Team with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
  • Administrative support for the Implementation Team.
  • Minute taking and creation of action task lists during both internal and client meetings.

 

SOFTWARE TESTING

  • Supporting the Development and Implementation Team in testing new system functionality.
  • Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
  • Scope client requirements and create ‘user stories’ for Development Team.

 

The Ideal Candidate will:

PERSON SPECIFICATION

Essential:

  • Have experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
  • Be highly IT literate and confident in picking up new systems and processes.
  • Database experience.
  • Highly organised and excellent attention to detail.
  • Professional, friendly, and approachable with a can-do attitude.
  • Strong Excel Skills
  • Software testing experience
  • Ability to manage own workload.
  • Enjoys working part of a team.

 

Advantageous:

  • High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
  • Power BI Skills/Experience
  • Have a background in client facing roles
  • Experience in a software production environment
  • Knowledge of Microsoft DevOps and Agile methodologies
  • Software Business Analysis experience

 

BENEFITS

  • Flexible Working Hours
  • Potential Hybrid / Work from Home Opportunities
  • Team/Social Nights & Events
  • Gain training and skills in a fast moving and vibrant software company

 

APPLY TODAY!

You must have a right to work in the UK and there will be no sponsorship for this position.

Send your CV and a cover letter that makes you stand out to [email protected].

 

Now Hiring: Senior ASP.Net MVC Web Developer

Now Hiring: Senior ASP.Net MVC Web Developer

We are seeking a new Senior ASP.NET MVC Web Developer to join our growing team! Apply today!

Are you the best .NET developer that you know? Then Solab and Onboard Tracker™ want to hear from you!

Our OnboardTracker™ Software as a Service (SaaS) now records Personnel Logistics, Training and Competence data on people attending more than 50% of the rigs in the North Sea and in over 30 countries. We lead the field with the latest tech, we live and breathe development and we need highly engaged and motivated Developers to join our rapidly expanding team in Aberdeen.

How many true multi-tenant, SaaS, Azure projects have you been working on recently in your current role? Yeah we thought not…

Solab is one of the longest established IT services, business training & software development companies in Scotland. Based in Aberdeen, we bring knowledge, experience and expertise to the market and we proudly celebrated our 27th anniversary this year. Solab has developed an extensive range of software for local and international organisations; from small departmental applications through to large-scale enterprise platforms; deployed as both Windows and Web applications to users, and as services exposing programmatic interfaces to other systems.

Examples of our work include applications, systems and other software supporting daily global operations for: crew tracking, asset management, certification management, vessel availability & brokerage, competency management, helicopter availability etc.

The new Senior ASP.Net MVC Web Developer will have a chance to join our software development team and contribute to the growth of  Onboard Tracker – our innovative software as a service platform built for highly regulated industries such as Oil & Gas.

Click the image below to download our Job Spec!

SENIOR ASP.NET MVC WEB DEVELOPER

SENIOR ASP.NET MVC WEB DEVELOPER IN ABERDEEN

SKILLS AND EXPERIENCE
MINIMUM

  • Extremely Strong C# / Net and Visual Studio (2015/2017)
  • Thorough knowledge and experience using core .Net technologies, MVC, Web API, LINQ, and Entity Framework
  • Deep understanding of DI/IoC with containers like Autofac.
  • Knowledge of design patterns (GoF) and ability to implement where appropriate
  • Good experience of frontend development using HTML5, CSS3, JQuery, Boostrap Framework
  • Ability to establish technical architectures using the right technologies for small systems
  • Experience in the complete Software Development Life Cycle, Hands-on Coding and experience with agile methodologies
  • Strong Database skills including database design and writing complex queries.
  • TDD/BDD, Mocking and Unit Testing with NUnit/Xunit

ADVANTAGEOUS

  • Domain knowledge of oil industry – HR, recruitment, certification/competence, logistics/tracking
  • Managing and running projects end to end
  • Knowledge of Azure and cloud architectures
  • Developing SaaS products and multi-tenanted applications
  • CI/CD with tools like VSTS
  • Designing and implementing RESTful APIs or OData
  • CQRS & event sourced architectures
  • Creating Reports/Excel/PDFs etc in Net with SSRS/Power BI etc.
  • Docker for development and deployment
  • .Net Core
  • Mapping tools such as Automapper
  • Application Insights for debugging/logging and experience with profiling.
  • Telerik Kendo Web Framework
  • Modern JavaScript application framework like Angular
  • 2:1 degree in a related field

TRAITS

  • A strong work ethic and desire to complete projects to a high standard
  • Must enjoy deep-diving into technical topics, sharing your knowledge with co-workers and the community and keeping up with the latest technologies
  • A quick learner of new technologies and tools
  • Effective interpersonal communication and efficient problem resolution – excellent at communicating expectations to external and internal teams
  • Demonstrable experience in developing software in a mature and disciplined way
  • Capable of learning a client’s business and understanding how to challenge assumptions and formulate solutions
  • Ability to confidently walk into a new client setting and quickly build rapport

APPLY TODAY!

Send your CV and cover letter to [email protected]

You can also apply via LinkedIn on https://www.linkedin.com/jobs/view/858805063/

NOT QUITE GOT THESE SKILLS YET? WE HAVE OTHER DEVELOPER ROLES TOO!

We are looking for a Junior ASP.Net Web Developer too! Check the Job Spec here: Junior ASP.Net MVC Web Developer