Job Opening: Crew Management Software Implementation Consultant / Software Support Specialist

Do you work in Crew Management with experience in Personnel Logistics, Training & Competence?

Are you also great with data and Software?

Then we want to speak to you!

THE NEW ROLE

We are seeking a Crewing Management Software Support Implementation Consultant / Software Support Consultant to join our growing team. 

The successful candidate will sit within the Onboard Tracker Implementation and Data teams assisting with Project Support, Support tickets, Testing and Software administrative tasks.

KEY RESPONSIBILITIES WILL INCLUDE:

SOFTWARE & IMPLEMENTATION SUPPORT

  • Attend remote and face-to-face service reviews with clients to ensure continued support, training and demonstrate new product features.
  • Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
  • Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing Onboard Tracker support tickets in line with Service Line Agreements.
  • Administrative support for the Implementation and Data Teams.
  • Minute taking and creation of action task lists during both internal and client meetings.

SOFTWARE TESTING

  • Supporting the Development and Implementation Team in testing new system functionality.
  • Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
  • Scope client requirements and create ‘user stories’ for the Development Team.

THE IDEAL CANDIDATE WILL:

PERSON SPECIFICATION

ESSENTIAL:

  • Have experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
  • Be highly IT literate and confident in picking up new systems and processes.
  • Database experience.
  • Highly organised and with excellent attention to detail.
  • Professional, friendly, and approachable with a can-do attitude.
  • Strong Excel Skills
  • Software testing experience
  • Ability to manage own workload.
  • Enjoys working as part of a team.

ADVANTAGEOUS:

  • High levels of knowledge and experience in Competence Systems, Frameworks, Assessment & Verification Processes
  • Power BI Skills/Experience
  • Have a background in client facing roles
  • Experience in a software production environment
  • Knowledge of Microsoft DevOps and Agile methodologies
  • Software Business Analysis experience

BENEFITS

  • Flexible Working Hours
  • Potential Hybrid / Work from Home Opportunities
  • Team/Social Nights & Events
  • Gain training and skills in a fast moving and vibrant software company

SCHEDULE

Monday to Friday (full time but would consider part time hours)

WORK LOCATION

Hybrid and Office in Aberdeen AB11 6JN

Send your CV and a cover letter that makes you stand out telling us why you want to be part of our Crew Management technology revolution to: [email protected] or apply directly on Indeed.

ABOUT US

30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally. 

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker™, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE!

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